Frequently Asked Questions

Shipping & Refund Policy

How long will it take to receive my order?

  • All orders are processed within 3-5 business days after the order is placed. Orders place on a weekend or holiday will be processed on the next business day. Items are shipped 1-3 business days after your order is processed. You will receive an email once your order has shipped along with tracking number to check via USPS or UPS. 

  • KynScented Candle Co is not responsible for any lost or stolen packages that have been confirmed delivered to the address entered for an order. Please make sure that all shipping information is correct when placing order. In the event that the information you entered is incorrect, please notify us immediately to ensure that your package is shipped to the correct address.

  •  We take pride in all of our candles and want you to be completely satisfied with your KynScented Candle purchase. In the event that you receive a broken or damaged item, please notify us IMMEDIATELY within 2 business days of delivery. We will replace  the damaged product.   Please email us at kynscented@gmail.com, along with order number and photographic proof of damaged product inside the box. . We will make every reasonable and professional effort to ensure you, our customers, are satisfied.

  • NO REFUNDS at this time. 

Candle Care

How do I care for my candle?

  1. When lighting for the first time burn until wax melts across entire surface to the sides of vessel (this prevents tunneling, and creates an even burn for the duration of the candle’s ‘life’) This may take up to 2-4 hours.

  2. Trim wick to ¼ of an inch before each burn to promote an even burn, steady flame and limit sooting/mushrooming of wick.

  3. To preserve the fragrance, do not burn your candle more than 4 hours at a time.

  4. Trim the candle wick after each burn. This is very important to prevent the candles from smoking on the next burn or from burning the sides of the glass. We recommend trimming them to 1/4th to 1/8th of an inch each time.  Invest in a good pair of wick trimmers that will cut and remove the excess wick cleanly.

  5. If soot ever forms on the inside of the vessel, extinguish candle, wait for it to cool, then wipe with a clean damp cloth. Trim wick and relight.

  6. Please keep the wax pool free of wick trimmings, matches and debris at all times.

  7. Extinguish candle with a snuffer, or dip wick into melted wax and then straighten wick to prevent smoking and also prevent hot wax from splattering. Do not blow out.

  8. Extinguish a candle if it smokes, flickers, or the flame becomes too high. These signs indicate the candle is not burning properly and the flame isn't controlled. Let the candle cool, trim the wick, then check for drafts before re-lighting.

  9. To maximize scent throw, burn in desired space for 30 mins with the door closed. Open windows and doors will disperse scent.

  10. Always burn candle within sight. Keep away from children and pets. Children and pets could accidentally tip candle over